Flat Rate Shipping $9.95 & Free Shipping On Orders Over $150 Australia Wide
* Worldwide Shipping Available *

Delivery & Returns

Thank you for visiting Oliver Thomas Children's Boutique. 

Delivery & Returns Policy

AUSTRALIAN SHIPPING & HANDLING

We currently offer a flat shipping rate of

$9.95 for orders up to $149.99 and free shipping for orders $150 and over to Australian addresses only.



OliverThomas.com.au uses Australia Post and/or other reputable courier companies to deliver physical goods.



Orders are processed on business days (excluding NSW public holidays). We aim to dispatch your order within 24hrs upon receipt of full payment and delivery usually takes between 2 and 7 business days, depending on your location. Please allow extra time for remote areas.

If the item you have ordered is on Pre-Order, please see the product description for the estimated arrival time of stock.

PLEASE NOTE: The Win Green range, Teamson Kids, Olivia's Little World,  Solvej Swings and Happy As Larry Designs Rugs are sent directly from the supplier and shipping times may vary depending on your location. Although orders are normally delivered within 7 business days, we ask that you allow extra time for delivery. Unfortunately we are unable to ship to PO Boxes for these orders.

OliverThomas.com.au whilst taking every measure possible to ensure the secure delivery of your order, is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of OliverThomas.com.au.

INTERNATIONAL SHIPPING & HANDLING

Yes, we ship worldwide with the exception of our Teamson Kids & Olivia's Little World products, which are not available for purchase outside of Australia.

Shipping rates for orders delivered outside of Australia, New Zealand, the US, Canada, Ireland & the UK are calculated and quoted on an individual basis. For an International Shipping quote click here.

Shipping rates are based on the weight of the products ordered and will be calculated at the checkout.

New Zealand - Shipping from $15 including tracking

US & Canada - Shipping from $24 including tracking

UK & Ireland - Shipping from $28 including tracking

Important Note: Your order may be subject to customs fees and taxes upon entry to your country. Oliver Thomas is not responsible for these charges. Please contact your relevant government agency for more information.

Orders are processed on business days (excluding NSW, AUSTRALIA public holidays). We aim to dispatch your order within 24hrs upon receipt of full payment and delivery will take approximately 7 - 20 business days, depending on your location.

Please note: Although we do our very best to get your order to you as quickly as possible, Oliver Thomas cannot be responsilble for delays due to customs procedures.

If the item you have ordered is on Pre-Order, please see the product description for the estimated arrival time of stock.

PLEASE NOTE: The Win Green range, Solvej Swings and Happy As Larry Designs Rugs are sent directly from the supplier and shipping times may vary depending on your location. We ask that you allow extra time for delivery.

OliverThomas.com.au whilst taking every measure possible to ensure the secure delivery of your order, is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with your local postal service or the courier company directly. Replacement of damaged or lost items is made at the discretion of OliverThomas.com.au.

TAMWORTH LOCAL HOME  DELIVERY

OliverThomas.com.au currently offers Free Home/Business Delivery to customers for the following suburbs in the central Tamworth area - Calala, Daruka, East Tamworth, Hillvue, Kingswood, Loomberah, Moore Creek, Nemingha, North Tamworth, Oxley Vale, South Tamworth, Taminda, Moonbi, Kootingal, West Tamworth and Westdale.

The following products are not available for free local delivery, as they are delivered direct from the supplier - Happy As Larry Designs Rugs, Teamson Kids, Olivia's Little World, Solvej Swings and the Win Green range.

PLEASE NOTE: Deliveries will be made to your front door within 2 business days upon receipt of full payment. Please only choose this option if you are happy for our delivery team to leave your purchase unattended at your front door. OliverThomas.com.au will not take any responsibility for damaged or lost/stolen goods after delivery has been made.



RETURNS AND REFUNDS



We fully understand that buying online is not the same as buying instore and although we know you will love our products, should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. 

Any item of clothing purchased, must be returned in original condition, unworn and with tags still attached.

If we are unable to resolve your concern or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full (excluding postage). Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received.

Refunds are made at the discretion of OliverThomas.com.au.

 In the unlikely event that your receive an item that is faulty, please contact us immediately, so that we may swiftly arrange a replacement.

OliverThomas.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Please forward all returns to PO Box 184, Tamworth, NSW 2340