Delivery Info

AUSTRALIAN SHIPPING & HANDLING

We have a flat shipping rate of $9.95 and Free Shipping for orders $150 and over within Australia (excludes wallpaper).

All wallpaper orders will incur a shipping charge of $25

*Please check the 'Shipping' tab on our product pages for more specific delivery timeframes as some products are made to order*

We recycle and reuse packaging we receive wherever possible to reduce waste.

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Orders are processed on business days (excluding NSW public holidays). We aim to dispatch your order within 48hrs upon receipt of full payment and delivery usually takes between 2 and 7 business days, depending on your location. Please allow extra time for remote areas and products dispatched direct from our distributors warehouses, especially during peak periods.

If your order contains a product on pre order, your complete order will be sent once we have all products in stock. 

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We take every measure possible to ensure the secure delivery of your order. In the event that your order has been damaged in transit, please notify us within 24hrs, so that we can process a claim with the courier company and arrange for a replacement.

INTERNATIONAL SHIPPING & HANDLING

All of our International Shipping rates are added at the checkout and are based on the weight of the products you add to your cart. You are able to calculate approximate shipping costs on the Cart page.

We ship most of our products worldwide, however there are some exceptions. Please check the ‘Shipping’ tab on the products page for more info.

Delivery will take approximately 7 - 25 business days, depending on your location. Although we do our very best to get your order to you as quickly as possible, Oliver Thomas cannot be responsible for delays outside of our control.

We currently use Australia Post International Standard Post with tracking for all international orders sent from our premises until it reaches your country, at which point the parcel will become the responsibility of your local postal system.

Important Note: Your order may be subject to import fees/duties or taxes upon entry to your country. Please be aware of these regulations, as Oliver Thomas will not be held responsible for these charges should they occur. Please contact your relevant government agency for more information if necessary. 

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We take every measure possible to ensure the secure delivery of your order. In the event that your order has been damaged in transit, please notify us within 24hrs, so that we can process a claim with the courier company and arrange for a replacement.